Our Policies

Returns

Due to the nature of prescription products, we are unable to accept returns. This policy is in place to comply with safety regulations and ensure the integrity of all medications we dispense. Once a prescription order has been shipped, it cannot be returned for a refund or exchange, even if unopened.

Replacements

Our replacement policy for prescription products requires that all claims be submitted to care@sevencells.com within 48 hours of receiving the shipment. To be eligible for a replacement, you must provide a clear photo of the product packaging, the vial (if applicable), and the lot number. Additionally, please include a written explanation detailing the issue. This information helps us assess the claim and ensure proper handling moving forward. Claims that do not include the required documentation or are submitted outside the 48-hour window may not be eligible for replacement.

Refunds

To request a refund on products, customers should contact our customer service team through the contact form on our website, via email at care@sevencells.com, or our customer service line: 800-818-1779. Please provide your order information, date of purchase, and a brief reason for a refund. Upon receiving a refund request, our team will investigate and initiate the refund process if valid. The duration of the refund process will depend on your payment gateway.

We reserve the right to amend these policies at any time with or without notice. Should you have any queries regarding this policy or wish to request a refund, please contact us via the aforementioned method(s). Thank you for being a valued member of the Seven Cells community.